Takabey FAQ — all your questions answered, right here

To register, you will need: an active email address, a Bangladeshi mobile number, your full legal name, and date of birth. You must be 18 or older. The entire process takes just 3–5 minutes. For details, visit on the registration page।

No. Each person is allowed only one account. If multiple accounts are found belonging to the same individual, all of them will be closed and the balances may be forfeited. Two different people from the same household may each open their own account, but it is strongly advised to avoid using the same device or payment method.

Without email verification, your account will be restricted and you won't be able to deposit or access certain games. Click the verification link sent to you after registration. If the link has expired, request a new one from your profile.

KYC (Know Your Customer) is our identity verification process. It must be completed before your first withdrawal. You'll need to submit a scanned copy of your National ID or passport. Verification is typically completed within 12–24 hours.

Changing your name after registration is generally not possible. However, your email address and mobile number can be updated by contacting support. Reach us at: [email protected].

on the login page and click the "Forgot Password?" option. A reset link will be sent to your registered email. The link is valid for 15 minutes. If you run into any issues, contact support.

Contact our support team to close your account. Make sure to withdraw your balance before doing so. You can also opt for self-exclusion for responsible gaming — see the on the Responsible Gaming page।

Entering the wrong password 5 times in a row will lock your account for 30 minutes. After 30 minutes, you can try again or reset your password. If your account is locked for any other reason, please contact support.

Yes, you can easily register through the Takabey mobile app. The app is available for both Android and iOS. To learn more, App page here.

No. Takabey is strictly for users aged 18 and above. Minors cannot create an account. If false information is provided during registration, it will be flagged during KYC verification and the account will be suspended.

Takabey accepts deposits via mobile banking, bank transfer, and e-wallets. All payment methods are secured with SSL encryption.

Mobile banking deposits are typically credited within 5–15 minutes. Bank transfers may take anywhere from 30 minutes to 2 hours. Transfers made late at night or outside banking hours may take slightly longer. If your deposit hasn't arrived after 3 hours, contact support with your transaction ID.

The minimum deposit is BDT 200, and the maximum varies by payment method. In general, you can deposit up to BDT 100,000 per day. To qualify for the welcome bonus, your first deposit must be at least BDT 500.

First, make sure your mobile banking or bank account has sufficient balance. If a transaction fails but funds have already been deducted, contact support immediately with your transaction ID or reference number. Refunds are typically processed within 72 hours.

Takabey does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges — this is governed by their own policies.

Standard withdrawals are processed within 2 to 24 hours. Having your KYC verification completed speeds up the process. Your first withdrawal may take a little longer due to the verification procedure. For more details, on the Withdrawal page।

The minimum withdrawal amount is BDT 500. Withdrawing bonus balance requires meeting the wagering requirements. Real deposited funds cannot be withdrawn without completing KYC verification.

No. Withdrawals can only be made to your own name and account number. Withdrawing to someone else's account is strictly prohibited. This policy is in place to ensure security and prevent money laundering.

After completing registration, your first deposit of at least BDT 500 will automatically trigger a 100% Welcome Bonus credited to your account. No separate code is required. To learn about bonus usage terms, Terms and Conditions here.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. Example: a 10x requirement on a BDT 1,000 bonus means you must wager BDT 10,000. Requirements vary by bonus.

Regular members continue to receive reload bonuses after their first deposit. This bonus is typically available once a week or upon depositing a certain amount. Offers are subject to change, so check your profile for current promotions.

Yes, most bonuses have an expiry date. The welcome bonus generally needs to be used within 30 days. Any unused bonus is automatically cancelled once it expires. The validity period for each bonus is stated in the offer details.

Share your referral code with a friend. When they register and make their first deposit using your code, you both receive a bonus. Find your referral code in your profile.

Active members receive weekly or monthly cashback. This is typically calculated as a set percentage of your total losses from the previous week or month. For the exact rate, check the current offer in your profile.

Yes. Taking a bonus is entirely optional. You can deposit, bet freely, and withdraw at any time without a bonus — as long as your KYC verification is complete.

Most bonuses can be used across all games. However, some bonuses are restricted to specific games or categories. Each bonus offer clearly states which games are eligible.

Takabey offers slots, Live Casino (Live Roulette, Live Baccarat, Live Blackjack), Sports Betting, Virtual Sports, and much more. Explore the full range on the on the platform page।

Takabey's Live Casino features dealers in multiple languages. Tables familiar to Bangladeshi players are easy to find. Learn more on the on the Live Casino page।

RTP (Return to Player) is the percentage of total bets a slot game pays back to players over the long term. Example: a 96% RTP means an average return of BDT 96 for every BDT 100 wagered. Keep in mind this is a long-term average — results will vary from session to session.

The outcome of any round in progress at the time of disconnection is saved in the system. Once you reconnect, you will be able to see the result. Your wagered funds remain secure. In live games, results are taken from the dealer.

Minimum bets vary by game. Slots generally start from BDT 10. Live Casino tables may have a minimum of BDT 50–BDT 100. Sports Betting starts from a minimum of BDT 20.

Yes. All games use RNG (Random Number Generator) technology, which is fully random and verifiable. No one can influence the outcome of any game — not you, not Takabey.

You can bet on cricket, football, tennis, badminton, basketball, and more than 30 other sports — including international tournaments and live matches. For more details, Bet Page here.

Yes, Takabey offers live betting. You can place bets in real time by watching the odds as the match unfolds. Live scores and statistics are also displayed. To learn more, Win page here.

Yes. All data is secured with SSL-256 encryption. Your personal information is never sold or shared with third parties. Learn more on the Privacy Policy page।

You'll receive an email notification whenever a login is detected from a new device or a different IP address. You can view all active sessions in your profile. If you spot an unrecognized session, log it out immediately and change your password.

No. Takabey will never ask for your password or OTP via email, phone, or chat. If anyone claiming to be Takabey support asks for your password or OTP, it's a scam — contact our real support team immediately.

You can enable two-factor authentication by going to the Security section in your profile settings. An OTP will be sent to your mobile number each time you log in. Keeping this feature on significantly improves your account security.

If you notice any suspicious activity or fraud, email [email protected] or report it via live chat immediately. The sooner you let us know, the faster we can take action.

Takabey stores your data on secure servers and never shares it with unauthorized third parties. For full details, visit our Privacy Policy Read.

The Takabey app is available for both Android and iOS. Find the download link and full instructions on the on the App page।

Yes. A single account lets you log in across the website, Android app, and iOS app. Your balance and history are synced everywhere.

The Takabey app is lightweight — typically just 30–50 MB of storage. It downloads and installs fast, and is easy to grab even on mobile data.

Start by closing and reopening the app. If that doesn't help, restart your phone. Install any available app updates. If the issue persists, uninstall and reinstall the app. If you're still experiencing problems, contact support with a screenshot.

Yes. Takabey is optimized for mobile data. A 3G connection is sufficient for regular games and betting. For Live Casino, a 4G or strong Wi-Fi connection will give you a better experience.

Yes. You can manage notifications from the app's settings or through your phone's app permissions. We recommend keeping security alert notifications turned on.